Biola UniversityComputer service and repair is available on-campus by trained professional technicians. Computer service is handled by the IT HelpDesk, located in Metzger Hall, first floor east.
Contact Info
| Walk-In | Metzger Hall, Lower East | Click here for maps and directions. |
|---|---|---|
| Phone | 562-903-4740 (x4740 on campus) | We are available for phone calls during our regular hours (below), and check messages throughout the day. |
| it.helpdesk@biola.edu | ||
| Live Chat |
|
Live chat is available Monday-Friday during our regular hours. You can click the “Live Chat” link at the top of any IT web page. |
| Web-Based Ticketing | whd.biola.edu | Employees and students can log in to create help tickets and check on ticket status. |
Hours
During our regular hours, full support is available via walk-in, phone, email, and chat.
During extended hours, limited support is available via phone, chat, and email.
| Day | Regular Hours | Extended Hours |
|---|---|---|
| Monday | 8 a.m. - 5 p.m. | 5 p.m. - 7 p.m. |
| Tuesday | 8 a.m. - 5 p.m. |
5 p.m. - 7 p.m. |
| Wednesday | 8 a.m. - 5 p.m. |
5 p.m. - 7 p.m. |
| Thursday | 8 a.m. - 5 p.m. |
5 p.m. - 7 p.m. |
| Friday | 8 a.m. - 5 p.m. |
None |
Personally-Owned Devices
We can service computers owned by students and employees, at competitive prices. We can diagnose and fix the majority of personal computer problems, and there is no charge for the first 15 minutes of walk-up diagnostic work.
Apple Warranty Service
The IT Helpdesk is an Apple Authorized Service Provider (AASP). We provide carry-in and mail-in warranty service and support for Apple computers.
Note: Apple warranty repairs apply only to hardware. All software repairs are subject to labor charges.
Labor Rates
|
Service
|
Charge
|
|---|---|
| Diagnostic (problem discovery) - See "About Diagnostic Fee" below. | $40 flat-rate |
| Service/Support | $75/hr |
| Legacy Operating System Service/Support (Windows 98, Mac OS 9.x and older) | $100/hr |
| Printer Service | $75/hr |
| Data Recover/Transfer (to hard drive, computer, or DVD-R/CD-R) | $75/hr |
| Virus Removal | $75/hr |
| Hardware Install (video card, hard drive, RAM, etc.) | $50 (flat-rate) |
| Operating System Install | $75 (flat-rate) |
| Application Install | $35 (flat-rate) |
| Driver Find & Install | $35 (flat-rate) |
| System Tune-Up (run tools) | $50 (flat-rate) |
| ISP Configuration (documentation required) | $35 (flat-rate) |
The diagnostic fee is included in the first hour of labor.
Customers are responsible for the diagnostic fee, even if they choose not to have Technical Support repair the equipment, or if equipment cannot be repaired.
Payment Options
We accept the following payment types:
- Cash
- Credit card
- Checks (from Biola students, faculty, and staff only, made payable to Biola University)
- Money orders (made payable to Biola University)
- Categories:
- Technology Services & IT Help
- Topics:
- Other
- From:
- Information Technology
- Last Updated:
- March 21, 2017