Computer Repair and Service

Computer service and repair is available on-campus by trained professional technicians. Computer service is handled by the IT HelpDesk, located in Metzger Hall, first floor east.

Contact Info

Walk-In Metzger Hall, Lower East Click here for maps and directions.
Phone 562-903-4740 (x4740 on campus) We are available for phone calls during our regular hours (below), and check messages throughout the day.
Email it.helpdesk@biola.edu
Live Chat Live chat is available Monday-Friday during our regular hours. You can click the “Live Chat” link at the top of any IT web page.
Web-Based Ticketing whd.biola.edu Employees and students can log in to create help tickets and check on ticket status.

Hours

During our regular hours, full support is available via walk-in, phone, email, and chat.

During extended hours, limited support is available via phone, chat, and email.

Day Regular Hours Extended Hours
Monday 8 a.m. - 5 p.m. 5 p.m. - 7 p.m.
Tuesday 8 a.m. - 5 p.m.
5 p.m. - 7 p.m.
Wednesday 8 a.m. - 5 p.m.
5 p.m. - 7 p.m.
Thursday 8 a.m. - 5 p.m.
5 p.m. - 7 p.m.
Friday 8 a.m. - 5 p.m.
None

Personally-Owned Devices

We can service computers owned by students and employees, at competitive prices. We can diagnose and fix the majority of personal computer problems, and there is no charge for the first 15 minutes of walk-up diagnostic work.

Apple Warranty Service

The IT Helpdesk is an Apple Authorized Service Provider (AASP). We provide carry-in and mail-in warranty service and support for Apple computers.

Note: Apple warranty repairs apply only to hardware. All software repairs are subject to labor charges.

Labor Rates

Service
Charge
Diagnostic (problem discovery) - See "About Diagnostic Fee" below. $40 flat-rate
Service/Support $75/hr
Legacy Operating System Service/Support (Windows 98, Mac OS 9.x and older) $100/hr
Printer Service $75/hr
Data Recover/Transfer (to hard drive, computer, or DVD-R/CD-R) $75/hr
Virus Removal $75/hr
Hardware Install (video card, hard drive, RAM, etc.) $50 (flat-rate)
Operating System Install $75 (flat-rate)
Application Install $35 (flat-rate)
Driver Find & Install $35 (flat-rate)
System Tune-Up (run tools) $50 (flat-rate)
ISP Configuration (documentation required) $35 (flat-rate)
About Diagnostic Fee

The diagnostic fee is included in the first hour of labor.

Customers are responsible for the diagnostic fee, even if they choose not to have Technical Support repair the equipment, or if equipment cannot be repaired.

Payment Options

We accept the following payment types:

  • Cash
  • Credit card
  • Checks (from Biola students, faculty, and staff only, made payable to Biola University)
  • Money orders (made payable to Biola University)
Categories:
Technology Services & IT Help
Topics:
Other
From:
Information Technology
Last Updated:
March 21, 2017
Biola University
13800 Biola Ave. La Mirada, CA 90639
1-562-903-6000
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