Enrollment FAQs

Completing Enrollment

What's the difference between Registration and Enrollment?

Signing up for classes is a two-step process at Biola (NOTE: The process for online students may differ):

  • Registration is where current students reserve their courses for the upcoming term. This typically happens during the last few weeks of the previous term (for new Fall students, during summer).
  • Enrollment is required of all students and involves completing all nine administrative steps along with the down payment. Enrollment payment deadlines are August 15 and December 15: classes will be dropped if you do not complete all steps of enrollment, including your payment.

How do I complete my enrollment?

  1. Log on to My Account.
  2. Complete all steps.
  3. Enroll in a payment plan and make the required down payment, or pay in full.
  4. Your status should say “enrolled” within 30 minutes.

After completing all the steps, my status still says “Not Enrolled.” What should I do?

If you have waited 30 minutes and your status is still not enrolled, review the enrollment instructions:

  1. Have you completed the online enrollment tasks on My Account?
  2. Have you either paid in full or signed up for a payment plan?
    • If you think you paid in full, please check your account balance. You may have added additional charges which require an additional payment.

What happens if I do not complete my enrollment on time?

If enrollment is not completed by the payment due date, you will be charged the $200 late fee and enter into the late enrollment period. There are no extensions or waivers for the late fee. Students may appeal the late fee after it has been charged to their student account by submitting an Appeal Form to the Office of the Registrar.

Your classes will be dropped if enrollment is not completed by the end of the late enrollment period — see the Academic Calendar for important enrollment dates and deadlines.

I’ve read the above information and still have questions about my account. What’s the best way to speak with an Account Counselor?

Call Student Account Services at (562) 903-4760. If you get voicemail, please leave the following information and an account counselor will return your call by the next business day. Or, you may email student.accounts@biola.edu with the same information.

  • Your name and relationship to the student
  • Phone number/alternate number if applicable
  • Student’s name
  • Student’s ID Number
  • A brief summary of your question

If you are on campus, you may come by the Accounting office to speak with an Account Counselor during counseling hours (10:30–11:30 a.m. or 1:30–4 p.m.)


Payments and Student Accounts

How do I make a payment?

Online

Students: Make an online payment towards your balance from the Student Account Center. You may also securely store your payment methods for future quick and easy payments.

Parents: To make a payment or view account activity, click here.

Please note that your student must grant you access as an authorized user to use this feature. To do this the student must:
• Go to the Student Account Center
• Choose "Authorized Users"
• Add, update, or remove an authorized user.

By Mail

You may mail your payment to:

Biola University
Attn: Cashier
13800 Biola Ave.
La Mirada, CA 90639

In Person

You may also make a payment at the Cashier window (see here for hours/location).

International Students

  • Biola University has partnered with Flywire in order to streamline the process of international payments. Flywire allows you to pay securely from any country and any bank, generally in your home currency. By making your payment with Flywire you can:
    1. Track your payments from start to finish
    2. Save on bank fees and exchange rates
    3. Contact their multilingual customer support team with any questions, day or night

To get started, click or go to: biola.flywire.com to begin the payment process. If you have questions about making an international payment visit flywire.com/help.

NOTE: Biola University is required to report to the IRS receipt of cash or cash equivalence (i.e. money order, cashier's check, or travelers' checks) transactions when the total amount received is $10,000 or more in any given 12 month period in the course of the University’s business. Form 8300, *Report of Cash Payments Over $10,000 Received in a Trade or Business, *will be filed with the IRS for each student when a reportable transaction is $5,000 or more to ensure full compliance with the IRS.

Why are credit cards not accepted as payment for student accounts?

The rising cost of credit card processing fees negatively impacts Biola's operating budget, where funds are needed to continue student services and programs. Biola University is committed to operate as efficiently as possible and takes seriously the stewardship of its annual operating budget.

My parent is an authorized user on my account. How can they view my balance for the upcoming semester?

  1. Log on as an Authorized User.
  2. Click on “View Account Activity.”

NOTE: Please note that if you have not completed online enrollment, the charges may not be updated. Only authorized financial aid can be used for enrollment.

I would like my account information to be shared with other people such as my parents. How can I make sure it will be released to them?

The Family Educational Rights and Privacy Act (FERPA) prohibits us from sharing your account information unless you have given us permission to do so. If you want us to share your account information with other people, you must make them Authorized Users. Follow the steps below to do that. To set up an Authorized User:

  1. Log on to myaccount.biola.edu
  2. Click on "Student Financials"
  3. Click on "Authorized Users"
  4. Click on "Manage Your Authorized User"
  5. Click on the “Authorized Users” link near the top of the page
  6. Follow the directions to add anyone you would like us to be able to talk to about your account.

New Authorized Users will receive two e-mails. The first one includes instructions on how to log in, and the second one includes a temporary password that they can use to log in and then change. Authorized Users must log into the site and type their names next to their email addresses to finalize this process. Once this is completed we will be able to see the names of your authorized users and can share your account information with them.

I have enough money in my bank account but my payment won’t go through. What’s wrong?

Your bank may have a daily limit you are able to charge. Please check with your bank before attempting a large payment.

I paid a $300 enrollment deposit and a $250 housing deposit. Why are those amounts not being subtracted from my total balance?

These deposits are kept in separate accounts while you are at Biola. The housing deposit is refunded when you are no longer living on campus and notify the Housing Office in writing by their deadline. The enrollment deposit is applied to the student account following the student's first term of enrollment. When enrolled students who have completed the term for which they applied, officially withdraw, their enrollment deposit will be applied to any balance owed at the time of departure, or will be refunded if their account is paid in full.

I have extra credit on my account. How do I get the money?

You can request a refund online by completing this form (you must be logged in to your Biola email to access the form). Excess credit from loans or other Title IV Financial Aid is available as soon as it is posted to the account. A credit from a payment by check or online electronic check (ACH) is available after 10 banking days. The request must be made by the student and is made payable to the student.

How are finance charges calculated?

Finance charges of 0.83% each month are added to accounts that have an unpaid balance and are not enrolled in a payment plan.

Why was I charged a late fee?

If you do not make your installment payment by 4:00 p.m. on the due date a late fee of 1% of the balance will be added. Payments must be received in the Accounting Department by 4:00 p.m. on the 15th to avoid a finance charge and/or late fee. If the 15th is a weekend or a holiday, payment is due on the next business day.

Unfortunately, even if your payment was postmarked on the 15th or made online one the evening of the 15th, the payment must still be received by the Accounting Department by 4:00 p.m. on that day to avoid the late fee.

When using financial aid, does my aid have to be on my account before I can enroll and start attending classes?

No. However, if you wish to use your financial aid to reduce the amount of your down payment, the aid must be authorized by the Financial Aid Department.

I keep encountering error messages, and am unable to make my payment. What should I do?

If you receive an error code when making an online payment, please refer to the following list for more information regarding the error. If you have additional questions, please contact Accounting at accounting@biola.edu or (562) 903-4760.

Error -65 Problem:
  • Database is being updated for student at the same time the payment is attempted.
Solution:
  • Re-try transaction after database update has completed – usually just a few seconds.
Error -1727 Problem:
  • Invalid amount entered.
Solution:
  • Re-enter the amount and try again. The amount may have been too high or less than zero.
Error -1730 Problem:
  • Invalid amount entered.
Solution:
  • Re-enter the amount and try again. Payment amount may not be zero.
Error -1748 Problem:
  • Electronic check account has been restricted. The combination of routing number and account could not be located by the bank, so use of this combination has been restricted.
Solution:
  • Cardholder should contact his/her bank to obtain correct routing and account number and resubmit the transaction.
Error -1757 Problem:
  • Account is locked out.
Solution:
  • Payment is temporarily locked due to making three failed attempts within 60 seconds with the same card. The account will be locked for ten minutes.
Error -1760 Problem:
  • Invalid account number.
Solution:
  • Cardholder should double check routing and account number information provided, make changes, and resubmit the transaction.
  • Cardholder should contact his/her bank to obtain the correct routing and account numbers, and resubmit the transaction.
Error -1764 Problem:
  • There are insufficient funds in the account to make the payment.
Solution:
  • Cardholder must lower the debit amount or abandon the payment transaction.
Error -1765 Problem:
  • Exceeds amount, count or time limit.
Solution:
  • Resubmit payment using a shorter time frame from start to finish.
Error -1766 Problem:
  • Amount exceeds withdrawal limit.
Solution:
  • Resubmit payment using a smaller dollar amount or choose an alternative method of payment.

Financial Aid

Where can I find my financial aid information?

To see your financial aid:

If no aid is showing there:

  • Log on to myaccount.biola.edu
  • Click on "Student Financials"
  • Go to "Financial Aid Requirements"
  • If you still have questions, please contact the Financial Aid Office at finaid@biola.edu or (562) 903-4742

Why are my Direct loans not visible?

You must “accept” your Direct loan to make them visible in your account. If it has been a few days since you accepted the loans and they still aren’t showing as authorized, contact the Financial Aid office to see if they have all the information needed to finalize your file. To accept your Direct loans:

  1. Log on to myaccount.biola.edu
  2. Click on "Student Financials"
  3. Go to "Financial Aid Awards > "Award for Aid Year"
  4. Select the appropriate aid year
  5. Click on "Accept Award Offer"
  6. Click on "Accept" (in the dropdown menu next to the loan)
  7. Click on "Update"

What if my financial aid is not authorized by the payment due date?

If you have completed all other enrollment steps except for making your payment, and are waiting for your financial aid to be authorized, you have a couple of options:

  • Enroll in a payment plan and make the required down payment, figured without financial aid, by the payment due date.
  • Wait until your aid is authorized and then make your down payment. Please be aware that if this is after the payment due date, you will be charged the $200 late enrollment fee and your classes may be dropped.

Can loans in process be used for my enrollment?

Your loan must be guaranteed before it can be used for enrollment. Check with the Financial Aid Office (finaid@biola.edu or 562-903-4742) or your lender for your loan status.

I have a guaranteed outside loan, but it is not appearing in my account. How do I complete my enrollment using this loan?

If your loan is guaranteed, it will be included on your account activity page. Please see the following instructions for:

Students

  1. Log on to myaccount.biola.edu
  2. Click on "Student Financials"
  3. Click on "Account Balance"
  4. Click on "View Account Activity"

Authorized Users

  1. Log on here: Click Here
  2. Click on "Account Activity"

Why are my military/rehab benefits not showing up as authorized financial aid?

If the benefits are authorized, they will be included on your account activity page. Please see the following instructions for:

Students

  1. Log on to myaccount.biola.edu
  2. Click on "Student Financials"
  3. Click on "Account Balance"
  4. Click on "View Account Activity"

Authorized Users

  1. Log on here: Click Here
  2. Click on "View Account Activity"

If those benefits do not appear or you have questions about them, contact Cyndi Cole in the Registrar's Office.

How can I use my financial aid to purchase my books?

If you will have a credit balance after your enrollment charges are paid and you have completed your enrollment tasks, you may use up to $927 to purchase books. For Spring 2018, you may purchase your books online or in person at the Biola Store December 1–January 22, letting them know you want to use your aid to pay for your books.

I have extra financial aid. How do I get a refund?

You can request a refund online by completing the refund form. You must be logged in to your Biola email to access the form. Excess credit from loans or other Title IV Financial Aid is available as soon as it is posted to the account. A credit from a payment by check or online electronic check (ACH) is available after 10 banking days. The request must be made by the student and is made payable to the student.

To request a refund, fill out the refund form.

I need an invoice for an outside scholarship or savings plan. How can I get one?

  1. Log on to myaccount.biola.edu
  2. Click on "Student Financials"
  3. Click on "Account Balance"
  4. Click on "eBills" and select the statement you need

I want to use my extra financial aid to pay my prior balance. How can I do that?

Federal regulations allow only $200 from current Federal Title IV aid to be used to pay prior year charges. If your balance is more than $200, you will need to make a payment before you will be able to enroll.


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13800 Biola Ave. La Mirada, CA 90639
1-562-903-6000
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