Meal Plan Policies

Meal Plan Policies

  1. The meal plan week is Sunday through Saturday.
  2. Unused meals do not roll over from week to week or from semester to semester, and there are no credits or refunds for uneaten meals.
  3. See Purchasing or Changing Meal Plans for deadlines on making changes.
  4. Students will be assigned the same meal plan which they chose in fall for the spring unless they elect to make a change. Spring meal plan changes may be made starting mid-November.
  5. Financial responsibility for meal plan begins opening day of each semester. There are no "free meal" periods.
  6. Students dining in the Café are not permitted to take out leftover food, except for reasonable amounts (e.g., an ice cream cone, one piece of fruit, a cookie). See To-Go Meals. Cups, silverware, dishes, and salt or pepper shakers are not to be taken out of the Café.
  7. Only one type of meal plan is permitted per person at one time.
  8. Menus are posted on the Bon Appetit website and at the entrance to the Café.
  9. Students or guests may purchase individual meals by paying the door price for any meal.

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Minimum Meal Plan Requirement

  1. All residence hall residents, whether full- or part-time, are required to purchase a minimum 10-meals-per-week plan.
  2. Apartment residents and commuters may elect to purchase a meal plan, but are not required to do so and may opt out of the meal plan contract whenever they wish.
  3. Students assigned to residence halls who have not selected an eligible meal plan by the end of registration or by housing check in will be assigned the 10 Basic (minimum required) meal plan. Students may then change this dining plan if they wish, according to the policies governing meal plan changes.

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Purchasing Or Changing Meal Plans

  1. Students can purchase or change their meal plan on MyHousing Self-Service.
  2. Meal plans may be increased at any time.
  3. For fall and spring semesters, the last day to reduce a meal plan is the last day to withdraw from classes and receive a partial refund. Check the Academic Calendar or the Registrar's Office website for this date.

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Meal Plan Cancellation

  1. Cancellation of the Housing portion of the Housing & Food Service Contract does not cancel the meal plan portion since off-campus students may desire to continue their meal plans.
  2. Students who wish to cancel their meal plans must contact Dining Services office in writing at dining.services@biola.edu or by phone at (562) 944-0351, ext. 5813.
  3. Failure to select a specific meal plan during registration or to use the meal plan during the year does not cancel the meal plan portion of the contract.
  4. Withdrawal from the university does not automatically cancel the meal plan portion of the contract.
  5. Students contracted for meal plans are responsible to pay for the meal plan through the day on which the meal plan is cancelled. Financial responsibility for the meal plan will continue through the day Auxiliary Services is made aware of the cancellation.

Meal Plan Refunds

  1. Students who withdraw or commuter students who cancel their meal plans will receive a prorated refund of meal plan charges, based on the number of dining days remaining in the current term.
  2. Refunds are credited to the student’s Biola account balance and will be deducted from any amount owing at the time.
  3. If a meal plan refund creates a credit on the student’s account, the funds may be requested by completing the e-refund form in the Finance section of MyAccount.
  4. 40 Block Plans: no unused meals or Flex dollars will be refunded at the end of the semester.

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Student Dollars & eAccounts

  1. Student Dollars are an ID card tender that may be purchased separately from Dining Plans/Flex Dollars and used in any on-campus dining venue, at the Biola Store, and for printing or copying in the Library.
  2. Students or parents may add Student Dollars via eAccounts, at any dining retail location on campus, or at the Library Phil stations.
  3. Anyone with a student’s Biola e-mail address may load the ID card with Student Dollars via eAccounts.
  4. Students may view their transaction history, remaining meals, and ID tender balances on eAccounts.
  5. Student Dollars purchases receive a 10% discount on all dining transactions.
  6. Student Dollars remain in a stored value account on the Biola ID card and do not expire. They may be refunded upon request when students withdraw or graduate.
  7. For Stored Value ID card balance refunds, contact the ID Card Office Manager at (562) 944-0351, ext. 5827.
  8. See Load your Biola ID card using e-Accounts for more information.

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Traditional Dining Plans

  1. Traditional dining plans offer meals on a per-week basis. Weekly allowance is determined by the size plan purchased (5,10,12,15, or 20 meals per week).
  2. One meal may be redeemed per meal period. Refer to posted Café hours for details.
  3. Weekly meal allowance is refreshed every Sunday. Unused meals from the previous week do not roll over.
  4. Flex dollars are a dining-only tender that comes bundled with most meal plans. Depending on the meal plan selected, students may begin each semester with $50 or $150 Flex Dollars.
  5. The Basic dining plan consists of a weekly allowance of 10 meals per week. It does not include any additional dining dollars.
  6. Meal Plan eligibility rules apply to Block style plans. See Minimum Meal Plan Requirement
  7. Flex Dollars balances from fall rollover to the spring semester, but do not carry from one academic year to the next. Unused Flex Dollars expire at the end of the academic year and will not be refunded, spent or claimed after the final day of spring semester or after the student leaves the university.
  8. More information may be found on the Dining Services FAQ page.

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Block Style Plans

  1. Block style dining plans offer meals on a per-semester basis. Semester allowance is determined by the size plan purchased (40 or 175 meals per semester).
  2. Multiple meals may be redeemed per meal period, allowing the student to eat more than once per period or to redeem additional meals for guests. Cardholders must be present to redeem meals on behalf of guests. Students must not give their personal ID card to another person for use.
  3. Semester meal allowance is refreshed on the first day of the term. Unused meals from the previous semester do not roll over.
  4. Block dining plans consist of a semester meal allowance plus either $50 or $150 Flex Dollars.
  5. Meal Plan eligibility rules apply to Block style plans. See Minimum Meal Plan Requirement
  6. Students who use all the meals in their Block Plan may purchase another plan subsequently if desired.

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Meal Exchange

  1. Students wishing to eat outside Café Biola may redeem dining plan meals at participating retail locations.
  2. Meals may be exchanged for eligible entrees.
  3. Meal Exchange Entrees are posted online on the Bon Appetit Meal Exchage Menu website as well as at participating retail locations.
  4. Hours of availability are limited. See Bon Appetit website.

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To-Go Meals

  1. Students with meal plans who miss a meal due to work or class schedule may arrange in advance with the Café office for a sack meal or take out meal. Contact the catering office for details at catering@bonappetit.biola.edu or (562) 944-0351, ext. 5797.
  2. For a nominal deposit, students with meal plans may have the use of a single reusable, returnable to-go container for lunch or dinner Café meals, Monday to Friday only. All other dishes, cups, utensils and trays must remain in the Café. Students may also bring their own container of reasonable size.
  3. Students unable to eat in the Café due to illness may designate a friend bring them a to-go meal with the ill student’s Biola ID card.
  4. Group pack-outs must be submitted to the Café office seven days in advance of the event and are for social events organized by official groups on campus. A minimum 48-hour cancellation notice is required to prevent being charged. Meals are not refunded for group pack-outs which are cancelled less than 48 hours in advance. Student meals are taken off beginning on Wednesday the week of the event and cannot be returned. The organizing department account number will be charged for meals if any of the participating students do not have available meals on their account.

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Summer Meal Plans

  1. Summer Meal Plan Contracts are optional for all students and must be purchased separately from the academic year Housing & Food Service Contract. See the Dining Services website for sign-ups.

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Holiday Breaks

  1. Meals will not be provided during Thanksgiving Break, Christmas Break and Spring Break except the Sunday after Thanksgiving and the Sunday after Spring Break.
  2. See also Summer Meal Plans.

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Café Access & Payment

  1. The Biola ID Card provides access to the Café through use of dining plans, Flex or student dollars.
  2. Students with a meal plan who forget or lose their ID (or whose cards are inactive during Late Enrollment) will be asked to leave a $5.00 refundable deposit per meal (cash or check) to access the Café. Deposits may be refunded at Café Office during business hours by showing an active Biola ID card. Meal deposits not claimed within one week shall be forfeited.
  3. ID cards will be taken at the Café door for those entering but not eating. If the student then chooses to eat, a meal will be deducted.

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Food Allergies & Special Diets

  1. Students with medically-based dietary restrictions are eligible to participate in the Special Diet Program. This allows students to fulfill their meal plan obligation AND have meals prepared by our on-site culinary team without a major disruption to their academic schedule and at no additional cost.
  2. We understand that care must be taken at all stages of food preparation and delivery. We have adapted out kitchen practices so that menus for participating students are prepared in a separate clean restricted area to avoid cross-contamination with trigger ingredients.
  3. In regards to students with diagnosed medical conditions, food allergies and food sensitivities, some students voluntarily choose to adopt a more restrictive dietary lifestyle. Voluntary, non-medically necessary diets are not grounds for exception to the minimum meal plan obligation. Bon Appétit aims to provide a wide variety of entrees at every meal. Collaboration and direct feedback with the Executive Chef and culinary team are encouraged.

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Arranging for Special Diet Accommodation

  1. For students with special diet needs, eligibility for a special diet accommodation may be established by contacting The Learning Center. Students need to provide the medical rationale and supporting documentation for their dietary restrictions. E-mail learning.center@biola.edu to get started.
  2. Students will need to consult with Bon Appétit. Participating students should schedule an appointment with the Executive Chef or Bon Appétit General Manager. This session shall include an overview of Café Biola amenities generally available to all dieters, the details of the Special Diet program, and consultation regarding personal dietary restrictions. This consultation will help determine whether the student can manage their dietary needs with the standard Café Biola offerings, or if circumstances necessitate special handling by food service personal. If appropriate, the student will be referred to the Catering Office for individualized meal preparation of medically-based personalized menus. To book your consultation e-mail General Manager Steve Rall (steve.rall@bonappetit.biola.edu) or Executive Chef Mohamed Boussaksou (Mohamed.boussaksou@bonappetit.biola.edu).
  3. Extreme cases. In the event that the culinary team determines it is unable to safely meet a student’s dietary needs, the Bon Appétit General Manager will make a recommendation to the Senior Director of Financial Planning and Operations for suitable alternate dining arrangements. Residence hall students are not exempted from the meal plan obligation due to allergies or health issues unless necessitated as a reasonable accommodation under the Americans with Disabilities Act (ADA) and as approved in advance by the Senior Director of Financial Planning and Operations and the Director of The Learning Center.

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Food Allergy Warning

  1. All campus dining venues handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut, tree nut products, and other potential allergens. Before placing an order, inform the server if you or a person in your party has a food allergy. Be aware that certain potential allergens may be present in self-serve situations. Any questions may be directed to the manager of the food service facility.

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Weight Loss Plans

  1. Residence Hall resident students are not exempt from the minimum meal plan requirement even if on an official weight-loss program.
  2. See Food Allergies & Special Diets for information on requesting special diet meals.

Disciplinary Issues

  1. Students involved in food fights, napkin or ice tossing, standing on tables, eating without paying, or other behavioral problems will be asked to leave and will be subject to disciplinary action.

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Dress Code

  1. In compliance with health code, shoes and shirts are required at all times in all campus dining venues.

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Hours of Operation

During the Academic Year (see Important Dates), food service operations will be open for service according to the following schedule. No meal service is provided during Thanksgiving Break, Christmas Break and Easter Break.

Café Dining Room
Monday to Thursday
Breakfast 7–11 a.m.
Lunch 11 a.m.–4 p.m.
Dinner 4–7:30 p.m.
Friday
Breakfast 7–11 a.m.
Lunch 11 a.m.–4 p.m.
Dinner 4–7 p.m.
Weekends
Saturday Brunch 10:30 a.m.–2:30 p.m.
Saturday Dinner 5–7 p.m.
Sunday Continental Breakfast 7:30–8:30 a.m.
Sunday Brunch 11:30 a.m.–2:30 p.m.
Sunday Dinner 5–6:30 p.m.
Eagle’s Nest
Monday to Thursday 8 a.m.–1 a.m.
Friday 8 a.m.–7 p.m.
Saturday 12–5 p.m.
Sunday 5 p.m.–12 a.m.
Common Grounds
Monday to Friday 7:30 a.m. to 1:00 a.m.
Saturday 8:00 a.m. to 12:00 a.m.
Sunday 7:00 p.m. to 12:00 a.m.
Talon
Monday to Thursday 7:30 a.m. to 10:00 p.m.
Friday 7:30 a.m. to 4:00 p.m.
Saturday to  Sunday Closed
Heritage Café
Monday to Thursday 7:30 a.m. to 1:00 a.m.
Friday 7:30 a.m. to 7:00 p.m.
Saturday 10:00 a.m. to 8:00 p.m.
Sunday 12:00 p.m. to 1:00 a.m.
Blackstone Cafe
Monday to Thursday 7:30 a.m. to 11:00 p.m.
Friday 7:30 a.m. to 3:00 p.m.
Saturday to Sunday Closed

Bon Appétit Office Hours are Monday - Friday 9:00am-4:30pm.

Daily Hours of Operation and Menu Information can be found at the Bon Appétit at Biola website.

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