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If you receive an error code when making an online payment, please refer to the following list for more information regarding the error. If you have additional questions, please contact Accounting at accounting@biola.edu or (562) 903-4760.
| Error Code | Problem | Solution |
| Error -65 | Database is being updated for student at the same time the payment is attempted. | Re-try transaction after database update has completed – usually just a few seconds. |
| Error -1727 | Invalid amount entered. | Re-enter the amount and try again. The amount may have been too high or less than zero. |
| Error -1730 | Invalid amount entered. | Re-enter the amount and try again. Payment amount may not be zero. |
| Error -1748 | Electronic check account has been restricted. The combination of routing number and account could not be located by the bank, so use of this combination has been restricted. | Cardholder should contact his/her bank to obtain correct routing and account number and resubmit the transaction. |
| Error -1757 | Account is locked out. | Payment is temporarily locked due to making three failed attempts within 60 seconds with the same card. The account will be locked for ten minutes. |
| Error -1760 | Invalid Account number. |
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| Error -1764 | There are insufficient funds in the account to make the payment. | Cardholder must lower the debit amount or abandon the payment transaction. |
| Error -1765 | Exceeds amount, count or time limit. | Resubmit payment using a shorter time frame from start to finish. |
| Error -1766 | Amount exceeds withdrawal limit. | Resubmit payment using a smaller dollar amount or choose an alternative method of payment. |
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