FAQs About Student Accounts


  • I have extra credit on my account. How do I get the money?
    • You can request a refund online by completing the form. You must be logged in to your Biola email to access the form Excess credit from loans or other Title IV Financial Aid is available as soon as it is posted to the account. A credit from a payment by check or online electronic check (ACH) is available after 10 banking days. The request must be made by the student and is made payable to the student.

  • How are finance charges calculated?
    • Finance charges of 0.83% each month are added to accounts that have an unpaid balance and are not enrolled in a payment plan.

  • Why was I charged a late fee?
    • If you do not make your installment payment by 4:00 p.m. on the due date a late fee of 1% of the balance will be added.

  • You know I am getting loans that will pay my balance. Why am I being penalized with a late fee or finance charges because the bank hasn’t sent my money yet?
    • Late fees and finance charges are based on the unpaid balance as of the 15th of the month. It is the student's responsibility to care for the outstanding balance.

  • My payment was postmarked the 15th, why don't you count that?
    • Payments must be received in the Accounting Department by 4:00 p.m. on the 15th to avoid a finance charge and/or late fee. (If the 15th is a weekend or a holiday, payment is due on the next business day.)

  • I made my payment online on the evening of the 15th. Why was I charged a finance charge and/or a late fee?
    • The payment must be received by 4:00 p.m. on the 15th to avoid finance charge and/or a late fee.

  • When using financial aid, does my aid have to be on my account before I can enroll and start attending classes?
    • No. However, if you wish to use your financial aid to reduce the amount of your down payment, the aid must be authorized by the Financial Aid Department.

  • When can I use my financial aid to buy my books and what is the procedure for buying books with financial aid?
    • If you will have a credit balance after your enrollment charges are paid and you have completed your enrollment tasks, you may use up to $927 to purchase books. For fall 2017, you may purchase your books online or in person at the Biola Store August 1–September 13, letting them know you want to use your aid to pay for your books.

  • How can I find out about recent activity on my account?

  • How can I pay my Biola bill?

  • Why are credit cards not accepted as payment for student accounts?
    • Please click here to see Biola’s credit card policy.
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