FAQs About Student Accounts

  • I have extra credit on my account. How do I get the money?
    • You can request a refund online by completing the form. You must be logged in to your Biola email to access the form. Excess credit from loans or other Title IV Financial Aid is available as soon as it is posted to the account. A credit from a payment by check or online electronic check (ACH) is available after 10 banking days. The request must be made by the student and is made payable to the student.

  • How are finance charges calculated?
    • Finance charges of 0.83% each month are added to accounts that have an unpaid balance and are not enrolled in a payment plan.

  • Why was I charged a late fee?
    • If you do not make your installment payment by 3:30 p.m. on the due date a late fee of 1% of the balance will be added.

  • You know I am getting loans that will pay my balance. Why am I being penalized with a late fee or finance charges because the bank hasn’t sent my money yet?
    • Late fees and finance charges are based on the unpaid balance as of 3:30 p.m. on the due date specified on each month's billing statement. It is the student's responsibility to care for the outstanding balance and follow-up with lenders regarding any funds to be transferred to Biola.

  • My payment was postmarked or initiated through Flywire on the billing due date/enrollment deadline, why don't you count that?
    • Payments must be received and posted to your student account by 3:30 p.m. on the due date specified on each month's billing statement to avoid a finance charge and/or late fee. Payments must be received and posted to your student account by 3:30 p.m. on the semester enrollment deadline and all enrollment tasks on MyAccount must be complete in order to be considered enrolled. We encourage you to mail payments or issue Flywire payments as early as possible in advance of deadlines to allow for mail and bank processing times.

  • I made my payment online on the evening of  the billing due date. Why was I charged a finance charge and/or a late fee?
    • The payment must be received and posted to your student account by 3:30 p.m. on the billing due date to avoid a finance charge and/or a late fee.

  • When using financial aid, does my aid have to be disbursed to my account before I can enroll and start attending classes?
    • No. However, if you wish to use your financial aid to reduce the amount of your down payment, the aid must be authorized by the Financial Aid Department and show on your account as estimated aid.

  • When can I use my financial aid to buy my books and what is the procedure for buying books with financial aid?
    • If you will have a credit balance after your enrollment charges are paid and you have completed your enrollment tasks, you may use your excess aid to purchase books (limits may apply). If you order books through Slingshot, your book charges will automatically post to your student account and aid will apply as with tuition-related charges.

  • How can I find out about recent activity on my account?

  • How can I pay my Biola bill?
Financial Aid & Student Accounts
General Information
Accounting, Financial Services
Last Updated:
January 19, 2022
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